License price depends on subscription plan and number of customers you need to service. The program allows redirecting up to 3 USB devices simultaneously per customer.Ĭustomer Module is free and can be freely distributed to customers to allow them redirect their USB devices to technician. We offer many options with different number of customers. A single license can be activated on several computers.Įach license allows servicing a certain number of customers at the same time. We offer licenses with monthly and yearly subscription plans. USB Redirector Technician Edition requires a license for the technician. Once customer has connected to you, select the required USB device and connect it.
Step 1: Download and install USB Redirector Technician EditionĪfter installation the program will display a unique technician ID.It is possible to order a customized Customer Module with your logo and technician ID integrated into the program, adding style to your service and even more simplified communication with your customers.
Comes with the free Customer Module, an easy-to-use portable app that works on the customer's side and redirects USB devices to technician. The programs uses TLS 1.3 security with end-to-end encryption to ensure safety of your data.
The programs works through the cloud, providing highly optimized technology for hassle-free USB redirection over the Internet without the need for port forwarding or VPN. It can be used to remotely access USB printers, smartphones, mobiles, 3G/4G/LTE modems, embedded devices, cnc controllers, car diagnostic adapters or virtually any other USB devices. It can be used for fixing, flashing, configuring, diagnostics or any other type of service. Thus, it does it in the most efficient way. This product was developed with the goal of remote servicing in mind. Run gpupdate /force from an elevated command prompt.Īt least disconnect RDP session and connect again, if this does not work reboot target VM.There are several major features that differ USB Redirector Technician Edition from other remote USB programs. Locate the item Computer Configuration \ Administrative Templates \ Windows Components \ Remote Desktop Services \ Remote Desktop Session Host \ Device and Resource Redirection\ Do not allow supported Plug and Play device redirection from the treeview of the Group Policy Editor. gpedit.msc can be typed in from a run dialog (use WinKey+ R) if you have administrator access, or start an elevated CMD.EXE and type gpedit.msc from the command line.
Run gpedit.msc on the target VM (the target windows 10 Virtual Machine) to start the Group Policy Editor. It seems there is one more step needed on a Windows 10 host compared to previous OS versions and that is: I finally stumbled across this thread which solved my problem. Titlebar when RemoteFX USB Redirection was not working The titlebar stubbornly remained without the RemoteFX USB redirection feature.
Windows 8.1 on a Azure VM), but would not work for any Windows 10 VM I created. Titlebar when RemoteFX USB Redirection is workingįollowing the instructions on numerous web resources for enabling RemoteFX USB redirection worked for me for earlier OS versions (i.e. When this is functioning correctly the computer icon ( ) appears in the Remote Desktop title bar allowing me to select which device should be redirected to the VM. My particular USB redirection problem relates to the classes of devices not handled by the basic RDP high-level redirection, and for that I've enabled RemoteFX USB redirection on previous releases of Windows. This type of USB redirection, for example, allowing me to see a Flash drive that I plug in to my Windows 7 client is working perfectly for me as I can see it in Explorer in the Azure VM.Ī comparison of standard RDP redirection and RemoteFX redirection is detailed in this blog entry. To be clear I've not had issues with the USB redirection for common devices (Flash drives, Printers, etc) that are supported with the vanilla setup of Remote Desktop. I too have had problems using RemoteFX USB Redirection on a Windows 7 Client to a remote host on Azure running Windows 10, while the same machine configuration would successfully redirect USB to a Windows 8.1 Azure VM.